Slack/Chat -> Intra-team communications. But also sales inquiries (those ubiquitous: 'We're here to help!' toaster style popups on every company site) and status notifications (for instance StatusPage was bought by Atlassian in large part to merge into HipChat).
Internal Social -> Many people are familiar with Yammer (which is FB for within a company), but other services like Salesforce, etc have versions of this internally. You could also consider services like Jive in this.
External Social -> I've run some fairly substantial mailing lists and social accounts. For something like a non emergency information sender ("Weekly GoLang Tips!") it's about evenly split with people signing up for the newsletter vs signing up on Twitter.
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There's a fairly well known graphic of all the companies that have taken chunks of Craigslist and to varying degrees supplanted them:
http://static3.businessinsider.com/image/4dd4d1cf4bd7c8c90f0...
Email is being disrupted similarly.
Slack/Chat -> Intra-team communications. But also sales inquiries (those ubiquitous: 'We're here to help!' toaster style popups on every company site) and status notifications (for instance StatusPage was bought by Atlassian in large part to merge into HipChat).
Internal Social -> Many people are familiar with Yammer (which is FB for within a company), but other services like Salesforce, etc have versions of this internally. You could also consider services like Jive in this.
External Social -> I've run some fairly substantial mailing lists and social accounts. For something like a non emergency information sender ("Weekly GoLang Tips!") it's about evenly split with people signing up for the newsletter vs signing up on Twitter.