The software is awesome to use and was clearly made by someone who spends lots of time using help desk software -- minimal clicks to get things done, automation rules based on predefined responses, etc.
It's also extremely flexible, and fairly affordable. We manage a pretty decent request load (many 100s/day) with a fairly minimal support staff.
Comments
We have been extremely happy with HelpSpot.
The software is awesome to use and was clearly made by someone who spends lots of time using help desk software -- minimal clicks to get things done, automation rules based on predefined responses, etc.
It's also extremely flexible, and fairly affordable. We manage a pretty decent request load (many 100s/day) with a fairly minimal support staff.