We used Zendesk over a year ago with about 4-5 agent accounts. We cancelled it because no one wanted to log into it and we were having a lot of support issues. Fast forward some time and we start up an account again because our support definitely grew beyond a shared support Gmail interface.
We're still using it now but we're also using Assistly.com in tandem. Assistly is in beta but there are great guys behind it and they listen very closely to product feedback. I absolutely expect a full transition from Zendesk in the near future.
Comments
We used Zendesk over a year ago with about 4-5 agent accounts. We cancelled it because no one wanted to log into it and we were having a lot of support issues. Fast forward some time and we start up an account again because our support definitely grew beyond a shared support Gmail interface.
We're still using it now but we're also using Assistly.com in tandem. Assistly is in beta but there are great guys behind it and they listen very closely to product feedback. I absolutely expect a full transition from Zendesk in the near future.