Comment on Zendesk raises their prices 60%-300%, users predictably revoltparentComments−pak16y+1 for RT. It's gotten a little prettier since 3.8:http://blog.bestpractical.com/2008/07/today-were-rele.html#s...Incredibly powerful, free, customizable. Expect to learn a little Perl if you want to integrate with external systems, as you can write Perl scripts to handle any transaction.However, it has both the features that the GP wanted out of the box.
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+1 for RT. It's gotten a little prettier since 3.8:
http://blog.bestpractical.com/2008/07/today-were-rele.html#s...
Incredibly powerful, free, customizable. Expect to learn a little Perl if you want to integrate with external systems, as you can write Perl scripts to handle any transaction.
However, it has both the features that the GP wanted out of the box.