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Comment on Zendesk raises their prices 60%-300%, users predictably revoltparent

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I don't understand why they're charging more per user as you scale.

Price discrimination between business types. An enterprise is not a collection of 1,200 one-man companies.

I don't know that there's much of a difference between a company with 3 support guys and one with 4. But regardless, like I mentioned, hosted exchange will service a fortune 500 company at a lower price per inbox than they will service my little group of 11.

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