Relative to what they were paying, a thousand bucks is a lot of money. It's also a lot of money relative to what other companies are charging for similar services.
The definition of an "agent" is pretty vague for many places too. We, for instance, could probably have 40 "agents" handling help desk duties if we let our volunteer forum moderators help out with user support issues like I'd like to.
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Relative to what they were paying, a thousand bucks is a lot of money. It's also a lot of money relative to what other companies are charging for similar services.
The definition of an "agent" is pretty vague for many places too. We, for instance, could probably have 40 "agents" handling help desk duties if we let our volunteer forum moderators help out with user support issues like I'd like to.