TUIs suffer from a lack of discoverability, I have to type in "help" or look up the man page to actually figure out how to do anything.
Put me in front of an airline booking system, and I'm going to be completely lost. Put me in front of a computer opened to an airlines website, and I can probably figure out how to order myself some tickets.
Not always true. "Type customer reservation number" is very discoverable.
A car dashboard has little text but there is no way to guess the meaning of some engine failure LEDs if you have never seen a car before.
It's about usability design. The airline website has been carefully designed to guide inexperienced users.
In the same way TUI can have guided "conversations" that are often easier for complete beginners, and become less verbose over time, as needed.
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Usability research proved this to be false again and again but unfortunately text is not showy enough.
TUIs suffer from a lack of discoverability, I have to type in "help" or look up the man page to actually figure out how to do anything.
Put me in front of an airline booking system, and I'm going to be completely lost. Put me in front of a computer opened to an airlines website, and I can probably figure out how to order myself some tickets.
Not always true. "Type customer reservation number" is very discoverable. A car dashboard has little text but there is no way to guess the meaning of some engine failure LEDs if you have never seen a car before.
It's about usability design. The airline website has been carefully designed to guide inexperienced users.
In the same way TUI can have guided "conversations" that are often easier for complete beginners, and become less verbose over time, as needed.
TUIs require training. After training they are often very fast to use.
They are probably talking about what TUIs get with replaced with in practice, rather than an optimum replacement GUI.
I'd love to see this research. I've wondered about it myself