This dovetails with something that is obvious within Google. It is part of the corporate DNA to believe that everything should be open, and to believe that in a competition when things are open, that Google do well.
The results is that Google doesn't try to lock people in. Which means that, unlike Microsoft, Facebook, Apple, etc, Google doesn't wind up having the safety net of lock-in allowing Google to ignore customers in pursuit of some other goal.
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This dovetails with something that is obvious within Google. It is part of the corporate DNA to believe that everything should be open, and to believe that in a competition when things are open, that Google do well.
The results is that Google doesn't try to lock people in. Which means that, unlike Microsoft, Facebook, Apple, etc, Google doesn't wind up having the safety net of lock-in allowing Google to ignore customers in pursuit of some other goal.