I've been using Zendesk at the company I work at for about a month and at first I didn't like it, but after getting used to it, it's not that bad. We don't use the public forums however, so I can't speak to that. But reply via email, iPhone app, and the macros are all nice touches.
Switched over to Zendesk a few months back. Our support people love it, and their API is a pleasure to work with. Best integration I've done in a long time.
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I've been using Zendesk at the company I work at for about a month and at first I didn't like it, but after getting used to it, it's not that bad. We don't use the public forums however, so I can't speak to that. But reply via email, iPhone app, and the macros are all nice touches.
Switched over to Zendesk a few months back. Our support people love it, and their API is a pleasure to work with. Best integration I've done in a long time.
Haven't used it myself, but a company I interviewed with mentioned using Zendesk too. It's gaining quiet a following!