I'm talking more about when users register an issue about your startup/site/service that you need to track and resolve. Lighthouse seems to be more about internal project management, and I'm confused about how Getsatisfaction relates to this?
GetSat and Lighthouse are two totally different things. While Lighthouse has been used for support in the past, it's a privatized ticket tracker and not a support system.
We built Tender out of what we learned from dealing with Lighthouse support, which is why we added some pretty cool Lighthouse integration.
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Thanks for your comment.
I'm talking more about when users register an issue about your startup/site/service that you need to track and resolve. Lighthouse seems to be more about internal project management, and I'm confused about how Getsatisfaction relates to this?
GetSat and Lighthouse are two totally different things. While Lighthouse has been used for support in the past, it's a privatized ticket tracker and not a support system.
We built Tender out of what we learned from dealing with Lighthouse support, which is why we added some pretty cool Lighthouse integration.
It doesn't.
The only reasonable hosted support system out there is Zendesk, and unfortunately it's more "good" than "great".
You're right, I replied too fast; typed getsatisfaction almost automatically when I read support requests.