I think Garry wrote this in frustration.

When somebody is frustrated, you forget that a company is run by people too.

I used to work for a company where the web site was too buggy. We (the developers) want to make the site stable but are not given resources and time by the management to do so. Our users were complaining and it was frustrating for us because there was not much we can do.

Microsoft is not a machine that churns out software. You may not agree with some of its practices but there are people in Microsoft that actually believe that they are doing something good for the internet as a whole.