Yeah, I don't know. My lizard brain wants to see them writhing on the ground pleading for mercy, but the teeny tiny rational part of my brain wonders what I expected them to say instead of this.
If you get past your expectations about their attitude, they are being pretty forthright about what actually happened; in many more contrite disclosures, you don't get this level of detail. I appreciate the detail.
I'd like to see something other than the standard "now we're getting third-party security audits" platitudes. For instance, I'd like to know that they have a software security person on staff now, since they're clearly dealing with credit card information that they don't fully understand.
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Yeah, I don't know. My lizard brain wants to see them writhing on the ground pleading for mercy, but the teeny tiny rational part of my brain wonders what I expected them to say instead of this.
If you get past your expectations about their attitude, they are being pretty forthright about what actually happened; in many more contrite disclosures, you don't get this level of detail. I appreciate the detail.
I'd like to see something other than the standard "now we're getting third-party security audits" platitudes. For instance, I'd like to know that they have a software security person on staff now, since they're clearly dealing with credit card information that they don't fully understand.