Well, you didn't identify what I said that you think is a strawman, but I'll point out yours.
Fine, nobody's saying HN/YC should be allowed to overuse resources. I didn't say anybody was saying that.
Not giving a warning probably doesn't count as great customer service, but then again, once the problem had been identified by Pair, and once they knew of the negative impact HN was having on every other paying customer on that server, what kind of customer service to those other customers would it have been for Pair to fire off an email to HN then wait an hour, or thirty minutes, or ten minutes, before shutting it down?
How long should Pair have allowed HN to impact other customers to satisfy folks here? And what makes HN more important than any other paying customer on that server?
Oh right, it's because you read and like HN, which, ironically, so do I.
As for it being a sales screwup, maybe. I kinda doubt there is a great deal of overlap between HN readership and the average potential Pair customer. We could also suggest that Pair taking action to protect all those other customers on the server is an example of how they would provide good service to the many when they're being hammered by one overpowering fellow customer.
Comments
Well, you didn't identify what I said that you think is a strawman, but I'll point out yours.
Fine, nobody's saying HN/YC should be allowed to overuse resources. I didn't say anybody was saying that.
Not giving a warning probably doesn't count as great customer service, but then again, once the problem had been identified by Pair, and once they knew of the negative impact HN was having on every other paying customer on that server, what kind of customer service to those other customers would it have been for Pair to fire off an email to HN then wait an hour, or thirty minutes, or ten minutes, before shutting it down?
How long should Pair have allowed HN to impact other customers to satisfy folks here? And what makes HN more important than any other paying customer on that server?
Oh right, it's because you read and like HN, which, ironically, so do I.
As for it being a sales screwup, maybe. I kinda doubt there is a great deal of overlap between HN readership and the average potential Pair customer. We could also suggest that Pair taking action to protect all those other customers on the server is an example of how they would provide good service to the many when they're being hammered by one overpowering fellow customer.