Pretty well, but too early to tell. Closed-beta w/ 4 clients is very positive. Hoping to open up to public in ~4-6 weeks.
Some issues:
- 40+ employee companies which would really benefit from information retention / formalizing institutional memory require a real sales effort and can be resistent to switch to our SaaS approach for information which may be sensitive/private
- not as useful for companies < 12 employees or for companies where everyone is colocated (obviously)
- search is tough; it's easy to do ok, but we need it to be very very good; definitely stretching brain
- unsurprisingly, for companies that user yammer / 37signals / web services (2 of 4 clients), it's natural for employees to switch general questions from email to our platform, but for other two clients much tougher; unclear whether this is because of something cultural at the businesses or what
- am not good at sales (yet...)
- current implementation alone may not be enough to warrant use (i.e., might do well to be integrated with existing project management or CRM or other web services already in use)
I tried to stay with a MVP approach, but it's tough for a tinkerer like myself. I always want to add this or that and constantly have to force myself to stay simple. Big learning experience w/ that and with integrating user feedback from the get-go (balancing act between what's in my head, what client 1 wants and what client 2 wants -- opening up to larger audience earlier is probably better for MVP).
Comments
Pretty well, but too early to tell. Closed-beta w/ 4 clients is very positive. Hoping to open up to public in ~4-6 weeks.
Some issues: - 40+ employee companies which would really benefit from information retention / formalizing institutional memory require a real sales effort and can be resistent to switch to our SaaS approach for information which may be sensitive/private - not as useful for companies < 12 employees or for companies where everyone is colocated (obviously) - search is tough; it's easy to do ok, but we need it to be very very good; definitely stretching brain - unsurprisingly, for companies that user yammer / 37signals / web services (2 of 4 clients), it's natural for employees to switch general questions from email to our platform, but for other two clients much tougher; unclear whether this is because of something cultural at the businesses or what - am not good at sales (yet...) - current implementation alone may not be enough to warrant use (i.e., might do well to be integrated with existing project management or CRM or other web services already in use)
I tried to stay with a MVP approach, but it's tough for a tinkerer like myself. I always want to add this or that and constantly have to force myself to stay simple. Big learning experience w/ that and with integrating user feedback from the get-go (balancing act between what's in my head, what client 1 wants and what client 2 wants -- opening up to larger audience earlier is probably better for MVP).