Comment on Ask HN: Customer demanding $2400 for dirt marks on driveway, how to handle this?Comments−JSeymourATL9yNow he is demanding that we pay $2400 to have the driveway re-surfaced or he'll sue us.Work to turn an instance of conflict, into a collaboration. Take the emotion out of the conversation. But do try to talk this out first.On this subject, Stuart Diamond is brilliant > https://vimeo.com/43817099
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Work to turn an instance of conflict, into a collaboration. Take the emotion out of the conversation. But do try to talk this out first.
On this subject, Stuart Diamond is brilliant > https://vimeo.com/43817099