Another vote for FogBugz. I'm using it at one of my clients where there was resistance to doing anything other than keeping a list of TODOs on a bit of paper on someone's desk. FogBugz is _very_ easy to use for almost everyone and it has replaced the bit of paper, and (surprise, surprise) the team has suddenly discovered that they have better visibility into what they are doing.
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Another vote for FogBugz. I'm using it at one of my clients where there was resistance to doing anything other than keeping a list of TODOs on a bit of paper on someone's desk. FogBugz is _very_ easy to use for almost everyone and it has replaced the bit of paper, and (surprise, surprise) the team has suddenly discovered that they have better visibility into what they are doing.