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I pay $5 / month for google apps for my personal domain. I've had to contact support twice, the first time I got a phone call < 10 minutes after my email, and the second was < 20 minutes via email.

In my experience, Google support is _excellent_ for their paid products.

That's where I'm at. I've had similar good luck with Office 365, too--similar frequency of problems and responsiveness when I've had them.

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