Actually companies make it hard on purpose to find an email address or contact form, because support is expensive. It's a well known trick to burry that deep within some bullshit interface with answers to questions you don't care about. I always find the "Was this helpful?" questions frustrating on support pages, because they don't have a "No, I want to freaking talk to somebody" button.
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Email support for most companies is awful. I've always had better response from Twitter; perhaps because it's all out in the open.
Actually companies make it hard on purpose to find an email address or contact form, because support is expensive. It's a well known trick to burry that deep within some bullshit interface with answers to questions you don't care about. I always find the "Was this helpful?" questions frustrating on support pages, because they don't have a "No, I want to freaking talk to somebody" button.