Did something change or can you DM anyone now? Last I remember, you had to either be following each other or the recipient had to opt-in to anyone being able to DM them. It may have changed recently (my Twitter usage has definitely dropped off a cliff in the last year or so, so I may have missed it)
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Honest question: shouldn't you send a DM or an email to @ThreeUKSupport instead of starting a public discussion with them?
You would perhaps be dismayed to learn that some organizations only offer decent support via Twitter. Presumably because it's a public venue.
Unfortunately it seems to be becoming more and more common for companies to only care about customer service if you message them publicly
Did something change or can you DM anyone now? Last I remember, you had to either be following each other or the recipient had to opt-in to anyone being able to DM them. It may have changed recently (my Twitter usage has definitely dropped off a cliff in the last year or so, so I may have missed it)
The receiver has to switch on the "anyone can DM me" option.
Likely added in response to many service providers using twitter as a support channel.