That's the problem, management is bad at their jobs. Management is so bad in the U.S. that everybody imagines they can hire their way out of situations rather than manage their way out of them.
For instance, when you tell people that you went to a Burger King and it took them 30 minutes to serve you a cup of coffee, the conventional answer is "it's hard to find good help these days."
That's a loser attitude on the part of management. Management hires employees, fires employees, trains employees, supervises employees, etc. If management does not take responsibility for your experience as a customer it is definitely the fault of management that you have a bad experience.
The problem has many facets but one of them is that few people are cut out to manage other people and our illusions about "meritocracy" contribute to an American culture that creates excellent foot soldiers but mediocre to terrible officers.
This is the reason why I find "tipping" food servers for "good service" so perverse. the quality of the service you get is almost always a function of how well the place is managed.
Was your hard working server set up for failure by someone making 4 times her wage? A good manager can take a terrible team and make them a great team.
I usually tip well and complain to management when I get bad service for this reason. Unless business is slow and the server is obviously goofing off in the back or something.
Comments
That's the problem, management is bad at their jobs. Management is so bad in the U.S. that everybody imagines they can hire their way out of situations rather than manage their way out of them.
For instance, when you tell people that you went to a Burger King and it took them 30 minutes to serve you a cup of coffee, the conventional answer is "it's hard to find good help these days."
That's a loser attitude on the part of management. Management hires employees, fires employees, trains employees, supervises employees, etc. If management does not take responsibility for your experience as a customer it is definitely the fault of management that you have a bad experience.
The problem has many facets but one of them is that few people are cut out to manage other people and our illusions about "meritocracy" contribute to an American culture that creates excellent foot soldiers but mediocre to terrible officers.
This is the reason why I find "tipping" food servers for "good service" so perverse. the quality of the service you get is almost always a function of how well the place is managed.
Was your hard working server set up for failure by someone making 4 times her wage? A good manager can take a terrible team and make them a great team.
I usually tip well and complain to management when I get bad service for this reason. Unless business is slow and the server is obviously goofing off in the back or something.
Management is very bad across the board in the US. Very short-sighted and hierarchal culture.
Great leadership is humility and service to those being led. In America the ego worship and adoration for the Type A nutjob stands in the way.