Why does it matter, really? If someone hacks your account and somehow charges a bunch of stuff to your AmEx, then you're not going to be held responsible anyway. And since it's a credit card, you don't even have to pay out of pocket or take interest on the disputed amount.
In fact, I've never dealt with a company that makes it easier to dispute incorrect charges on a card; It's usually a matter of calling them, to which they respond "ok, we'll take it off."
If AmEx thought the amount they'd have to spend on security upgrades would be less than the money they're losing to fraud, they'd spend it. It's almost certainly more difficult than it seems on the surface. A random confused customer service rep's mail is worth a chuckle, but it's not a smoking gun that proves widespread incompetence.
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Why does it matter, really? If someone hacks your account and somehow charges a bunch of stuff to your AmEx, then you're not going to be held responsible anyway. And since it's a credit card, you don't even have to pay out of pocket or take interest on the disputed amount.
In fact, I've never dealt with a company that makes it easier to dispute incorrect charges on a card; It's usually a matter of calling them, to which they respond "ok, we'll take it off."
If AmEx thought the amount they'd have to spend on security upgrades would be less than the money they're losing to fraud, they'd spend it. It's almost certainly more difficult than it seems on the surface. A random confused customer service rep's mail is worth a chuckle, but it's not a smoking gun that proves widespread incompetence.
If they steal your identity, it might not be a lot of fun.
Identity theft's such a fun phrase. http://www.youtube.com/watch?v=CS9ptA3Ya9E