Sales operations where you need many customers, each consisting of low price point "buys" typically require a large salesforce of relatively low-paid junior people who make most of their money on commission (similar to classified sales at newspapers). Basically a boiler room style operation where people "dial for dollars" all day. It's not a surprise that some sales people may have attempted these tactics without management's knowledge or approval.
It may valid, but it doesn't exonerate the business (yelp, in this case) from responsability.
I think the real troubling issue is that they demand openess from other businesses but don't show their algorithms or give open access on their pages for response.
I wonder how long it will take for businesses to start using Mechanical Turk against this Yelp.
Comments
Sales operations where you need many customers, each consisting of low price point "buys" typically require a large salesforce of relatively low-paid junior people who make most of their money on commission (similar to classified sales at newspapers). Basically a boiler room style operation where people "dial for dollars" all day. It's not a surprise that some sales people may have attempted these tactics without management's knowledge or approval.
It may valid, but it doesn't exonerate the business (yelp, in this case) from responsability.
I think the real troubling issue is that they demand openess from other businesses but don't show their algorithms or give open access on their pages for response.
I wonder how long it will take for businesses to start using Mechanical Turk against this Yelp.
Absolutely correct.