A caveat to that is that they need to be well-researched before filing issues - otherwise it actually is a negative, especially when a modicum of effort reveals when something actually is a usage issue and not a bug.
If only that was made easier. And then, of course it also helps if the majority of the bugs you raise are not flagged 'wontfix', which does wonders to encourage further reporting.
I actually don't mind if users report 'issues' which turn out to be their own fault.
In some cases this could indicate that a feature in your project isn't intuitive enough.
Also I like having as many issues as possible - It creates a knowledge base for your
project which people can search through.
Comments
A caveat to that is that they need to be well-researched before filing issues - otherwise it actually is a negative, especially when a modicum of effort reveals when something actually is a usage issue and not a bug.
If only that was made easier. And then, of course it also helps if the majority of the bugs you raise are not flagged 'wontfix', which does wonders to encourage further reporting.
I actually don't mind if users report 'issues' which turn out to be their own fault. In some cases this could indicate that a feature in your project isn't intuitive enough. Also I like having as many issues as possible - It creates a knowledge base for your project which people can search through.