I worked support for a consumer facing startup. Several of our most vocal advocates were formerly angry customers who were treated as human beings in support messages.
This really works. It's a great trick. I fallen for it many times, and in the end decided to purposefully evangelize people and companies that treat customers as human beings and do other nice things like that.
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I worked support for a consumer facing startup. Several of our most vocal advocates were formerly angry customers who were treated as human beings in support messages.
This really works. It's a great trick. I fallen for it many times, and in the end decided to purposefully evangelize people and companies that treat customers as human beings and do other nice things like that.