Does anyone have screenshots of the database upgrade that the Heroku CLI is pushing? It gave me some technical-sounding warnings about needing to update my database, sounding a lot like the infrequent app stack updates (from Bamboo to Cedar or whatever). It walked me through an upgrade process, bounced app, everything happy.
Then the bill came, and they'd added a $50/mo db to my $9/db. Support was shocked, shocked that their tool had told me to install the db. They admitted the $9 plan sufficed for me, didn't fix or refund the unwanted extra plan, and to top it off database backups are still broken.
I'd just like to have a screenshot of the misleading sales process they pulled. If anyone sees this, please drop me a line. Meanwhile, I'm checking out Dokku and other alternatives for hosting on VPSs - aside from my little hobby project, I have tens of thousands of dollars of consulting client hosting to start migrating away.
Hi there - can you email me at pvh (at) heroku with a link to the ticket where you had a bad experience? This sounds like a bad UX bug that we need to fix, and I will make sure any unintended charges are taken care of.
I've also asked the PM for this project to look into what happened here and alerted the head of our support team. I hope you'll consider giving us a chance to make this right for you and a chance to re-earn your trust.
I've now heard from two other people with the same experience: UI pushed a database upgrade, price was suddenly $50, support gave no help getting back to previous normal. Thank you for your email address, but no. The support ticket was a chance to regain my trust.
Any readers: I realize pulling large clients over a single small charge sounds like an overreaction, but client relationships are the health of a consultancy. $50 is a rounding error; partnering witha business willing to mislead for an upsell is an existential risk.
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Does anyone have screenshots of the database upgrade that the Heroku CLI is pushing? It gave me some technical-sounding warnings about needing to update my database, sounding a lot like the infrequent app stack updates (from Bamboo to Cedar or whatever). It walked me through an upgrade process, bounced app, everything happy.
Then the bill came, and they'd added a $50/mo db to my $9/db. Support was shocked, shocked that their tool had told me to install the db. They admitted the $9 plan sufficed for me, didn't fix or refund the unwanted extra plan, and to top it off database backups are still broken.
I'd just like to have a screenshot of the misleading sales process they pulled. If anyone sees this, please drop me a line. Meanwhile, I'm checking out Dokku and other alternatives for hosting on VPSs - aside from my little hobby project, I have tens of thousands of dollars of consulting client hosting to start migrating away.
Hi there - can you email me at pvh (at) heroku with a link to the ticket where you had a bad experience? This sounds like a bad UX bug that we need to fix, and I will make sure any unintended charges are taken care of.
I've also asked the PM for this project to look into what happened here and alerted the head of our support team. I hope you'll consider giving us a chance to make this right for you and a chance to re-earn your trust.
I've now heard from two other people with the same experience: UI pushed a database upgrade, price was suddenly $50, support gave no help getting back to previous normal. Thank you for your email address, but no. The support ticket was a chance to regain my trust.
Any readers: I realize pulling large clients over a single small charge sounds like an overreaction, but client relationships are the health of a consultancy. $50 is a rounding error; partnering witha business willing to mislead for an upsell is an existential risk.