In terms of ATM struggles for foreign visitors, Brazil really holds the record. The workflow requires you to insert your card twice (at least for Banco do Brasil). It goes like this:
Insert card -> Take card (no PIN entered yet) -> Choose account & amount -> Enter PIN -> Insert card again -> Take card -> Take cash
Also, most banks in Brazil have ATMs that DON'T give cash right beside ATMs that DO give cash. The ones that don't give cash are meant for deposits, balances, payments, and transfers, but the GUI is otherwise identical, i.e., they display a cash withdrawal button even though they aren't equipped for cash! "If you then proceed with a cash withdrawal, the machine will hold onto your card for several minutes while making dispensing noises and finally return your card without giving any cash or receipt."[1]
Wow, that sounds like a complete UX disaster!!!
In Germany we also have machines where you can’t get cash, but each machine usually has a sign that tells you what you can do with it and they also have different keyboards.
Comments
In terms of ATM struggles for foreign visitors, Brazil really holds the record. The workflow requires you to insert your card twice (at least for Banco do Brasil). It goes like this:
Insert card -> Take card (no PIN entered yet) -> Choose account & amount -> Enter PIN -> Insert card again -> Take card -> Take cash
Also, most banks in Brazil have ATMs that DON'T give cash right beside ATMs that DO give cash. The ones that don't give cash are meant for deposits, balances, payments, and transfers, but the GUI is otherwise identical, i.e., they display a cash withdrawal button even though they aren't equipped for cash! "If you then proceed with a cash withdrawal, the machine will hold onto your card for several minutes while making dispensing noises and finally return your card without giving any cash or receipt."[1]
[1] http://brazilsense.com/index.php?title=Bank_cards_and_ATMs#L...
Wow, that sounds like a complete UX disaster!!! In Germany we also have machines where you can’t get cash, but each machine usually has a sign that tells you what you can do with it and they also have different keyboards.