Hey Mumu, Just updating you.

They eventually responded to me, from the management email address. It only happened after I emailed the address you gave me and the called the number (even though I got voicemail, I left a message).

They said they got the wire and didn't know who to credit it to.

Very annoying process.

I asked them how to get in touch with them in the future and they ignored that question so far.

So all in all, everything is good right now. We will see what happens next time.

Thanks for your help though, really appreciate it. WIsh I could upvote it a billion times!