I think they should be clear about whether the information is still stored, true. But I also do sympathize with AM in this situation. I'm sure many of us have had the experience of going out of our way to secure someone's system for them, and then being asked years later if we can help them when they've locked themselves out. I'd be willing to bet there were more than a few people who paid to have their accounts deleted and came back at a future date and wanted to pick up where they left off.