"Because better customer service creates better businesses."
It's amazing how that doesn't resonate very often with businesses. Robo-replies and being assigned ticket numbers tells me quickly that the support organization in a company already failed.
What pisses me off the most is when I get a robo-reply with a ticket # and I don't hear back till 2 days later, via an obvious generic templated response (with some variables like my name added in) - and more than likely the response is way too generic and doesn't solve my problem.
Comments
"Because better customer service creates better businesses."
It's amazing how that doesn't resonate very often with businesses. Robo-replies and being assigned ticket numbers tells me quickly that the support organization in a company already failed.
What pisses me off the most is when I get a robo-reply with a ticket # and I don't hear back till 2 days later, via an obvious generic templated response (with some variables like my name added in) - and more than likely the response is way too generic and doesn't solve my problem.