We're doing the same thing on our docs pages - it's really a good way to figure out places where you need to improve.
And I hope they publish it as a client-side library as the article hints at. We needed a solutions like this recently, but had to write our own that connects to our Zendesk.
I was surprised that I found none of the customer support services that support this kind of simple feedback. In general, customer support tools need to up their game regarding client-side integration.
Comments
We're doing the same thing on our docs pages - it's really a good way to figure out places where you need to improve.
And I hope they publish it as a client-side library as the article hints at. We needed a solutions like this recently, but had to write our own that connects to our Zendesk.
I was surprised that I found none of the customer support services that support this kind of simple feedback. In general, customer support tools need to up their game regarding client-side integration.
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