This is a leadership failure more than anything else. People will do whatever you incentivize them to do. If you are promoting them or giving them other incentives to do things that are not what the business needs, you can hardly blame people for following the incentives.
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This is a leadership failure more than anything else. People will do whatever you incentivize them to do. If you are promoting them or giving them other incentives to do things that are not what the business needs, you can hardly blame people for following the incentives.