Ask HN: JumpCloud Billing and Cancellation

Hey everyone. I suspect many startups here use JumpCloud for IDP and SSO, as we do.

We’ve found their billing policies to be quite unfair:

- Cancellation with 30 day notice and in writing only

- Must delete all users/computers manually before cancellation

- Locked admin dashboard effectively prevents admins from performing those steps — in cases where an invoice hasn’t been paid (or if a business has refused on valid grounds), there is then no way to comply with cancellation policies, since users/computers can’t be deleted.

JumpCloud even insists on billing after cancellation has been submitted, again because of this dashboard / users / computers conflict.

Has anyone else run into this?