Ask HN: What is your experience in community help channels?

Full disclosure: I work at Portcullis, an enterprise chat support company and we have a vested interested in pointing out some of these discrepancies

I'm writing a research report about the vibes and actual tangible results of free community #help and support channels and want to know what the HN community thinks about it. It seems like every free Discord support community and Slack workspace I've ever been in has been totally disorganized and filled with hobbyists and Upwork freelancers, which is why I decided to start my current project.