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AfterShip charged user 26K USD and refused to refund

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14 pointsstansler1 comment
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The fact that someone botched a form and forgot about it is his fault, but this post is not just about that.

It's about how proper players forgive such screw-ups because they cost them nothing and provide tools to protect against them. The goal is to highlight a specific company's approach to customer screw-ups.

If this post prompts someone to go into AWS and set budgets - it's already worth writing.

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