GCP – Cloudsql – Stuck serverless export

Hey, commenting here because it's the only way to get visibility from Googlers

It's three months already and we have a stuck serverless export. Rebooting the instance does nothing. This impedes us to create new exports, so we are only relying currently on snapshots.

Is paying Google Support the only way forward? Are we really being forced to pay to get this solved? This should be free.

Additionally, who's going to pay for all the minutes in which the serverless export is stuck doing nothing?