How To Muzzle Yelp Criticsrestaurant-hospitality.com 2 pointsregnum14 years ago2 commentsSaveHideCopy link On HNComments−greyfade14yWhy not simply address the complaints and eliminate all of the problems that people complain about?Oh, right. That'd be the right thing to do. This is about silencing criticism, not maximizing customer satisfaction. Never mind.−r00fus14y#Bashtag ... funny how many companies swallow their advertising copy as if it were truth and are then surprised when it crashes against the rocky cliffs of popular opinion online.
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Why not simply address the complaints and eliminate all of the problems that people complain about?
Oh, right. That'd be the right thing to do. This is about silencing criticism, not maximizing customer satisfaction. Never mind.
#Bashtag ... funny how many companies swallow their advertising copy as if it were truth and are then surprised when it crashes against the rocky cliffs of popular opinion online.