The reason people not using your product

More Features = More Complexity.

More friction. Less user activation. More chances of failure. Messed up UX.

UX is like a puzzle. When you add more features. You get more pieces of puzzle. So more work is required and more complexity.

Solution

Get a top notch UX guy to fix it for you.

Let me know if it helps or DM me on Twitter that this isn't true.

@im_usamakhalid