Ask HN: support time / cost per user
If you're willing to share, how much time does your company spend per client per month on customer service or technical support? How much does that cost you, compared to how much that user is paying?
If you're willing to share, how much time does your company spend per client per month on customer service or technical support? How much does that cost you, compared to how much that user is paying?
Comments
I've read some pitch for electronic document exchange system estimating 500 accounts per one full time support person. An account meant to be one middle size company.
I wouldn't mind people doing this with throw aways.